General
Is there a minimum age requirement to make online purchase from this site?
The minimum age to make a purchase on this site is 21 years old and above.
Is it secure to make online purchase at this site?
This site is secured with Extended Validation SSL certificates from Verisign to ensure security of your data and transactions.
Order
Is there a minimum order purchase value for this site?
There is no minimum order required for this site. A $5 delivery fee will apply if your order is below $60 and a $3 delivery fee if your order is more than $60 but less than $120. If your order is above $120, you will enjoy free delivery for any of your order.
How do I know if I have submitted my order successfully and when will it be confirmed?
Once you submit your order successfully, you will receive a thank you message. Concurrently, we will send a confirmation email with a summary of your order to your registered email address. Please inform us via 67449334 (Mondays – Fridays, 9am to 5pm, except public holidays) if you did not receive the order confirmation email.
If we are unable to fulfil your order due to unforeseen circumstances, we will notify you via phone within 2 working days.
What should I do if I have problem placing an order via this site?
You can call us at 67449334 (Mondays – Fridays, 9am to 5pm, except public holidays) for assistance if you encounter any problem.
Can I cancel my order after I have received my order?
Once you have received your order, you will be asked to check and confirm the products which you have ordered. Unfortunately, at this point in time, we are unable to accept returned orders unless you have received defective goods. In which case, you would need to immediately request for return within 7 days of receipt by calling in to our company number at 67449334. As such, please be reminded to check through your parcel carefully once received.
Delivery
Where can you deliver the products to?
We provide delivery within Singapore excluding outlying islands, demilitarized zones, hospitals and Sentosa Island.
Is there any delivery fee?
Normal Delivery
- Free delivery for orders above $120.
- Additional delivery surcharge will be levied for orders falling below $120:
- $5 surcharge for order below $60
- $3 surcharge for order between $60 to $119.99
- It will take 1-3 working days for processing and delivery of order.
Can I change my delivery address after my order has been confirmed?
Yes, you can do so by cancelling your order and re-key in your order with the correct address. You can call us at 67449334 (Mondays – Fridays, 9am to 5pm, except public holidays) to assist you.
When can I receive my purchased items?
You will receive your purchased items within 1 to 3 working days from the receipt of the order confirmation email.
Do I have to receive the products personally?
You can authorize another party to receive the purchased items at the specified date and time slot.
Can I request for express delivery?
We do not provide express delivery at the moment.
Payment and Pricing
What are the available payment options for online purchase?
We accept Paypal for online payment only.
Do you accept instalment payment?
We do not accept instalment payment at the moment.
Return
What if the products delivered are different from my order?
You are strongly advised to check your products upon receipt of them immediately. You may reject the order on the spot if you discover that the product is different from your order. If you are not around to check the order, you can also call us at 67449334 (Mondays – Fridays, 9am to 5pm, except public holidays) within 7 days from date of receipt to arrange for a return. We will absorb any additional delivery charge incurred.
- Call us at 67449334 (Mondays – Fridays, 9am to 5pm, except public holidays) to request for a return within 7 days from receipt of products.
- Products must be unopened and in good resalable condition.
- Gift/premium accompanied with the products is in its original condition.
You may request for collection of return products however it is subject to a collection charge.
Can I return the products I bought from this site?
We want to ensure that you have a pleasant online shopping experience. Thus, we will happily accept returns in accordance with the following Return Policy:
Return Policy
This Return Policy (“Policy”) is applicable to Users who have purchased Products through the Website.
You may request to return any Products you have purchased within 7 business days of receiving the Product at your delivery address for any of the following reasons:
The Product delivered is not what you ordered, or does not correspond with its description on
(a) the Website on the date of purchase; or
(b) the Product delivered is expired or damaged.
You may only return Products that are:
(a) unconsumed, unused, unworn, undamaged and unwashed;
(b) in their original packaging;
(c) unopened and unmarked; and
(d) returned as a whole and not broken into parts.
For health & hygiene reasons, some Products are non-refundable and non-exchangeable. Kindly contact our team here to check if a specific item can be returned.
To proceed with your return request, you must notify LEE FAH TRADING CO. via email at the following email address here within seven (7) business days of receiving the Product at your delivery address. Upon receipt of your return request, LEE FAH TRADING CO. will review your return request and at LEE FAH TRADING CO.’s sole discretion, decide to:
(a) replace the Product with a new item;
(b) give you a full refund for the Product;
(c) credit your account with the value of the Product; or
(d) inform you that your Product is not eligible for return.
LEE FAH TRADING CO. will confirm your request for a return through email and upon receiving such confirmation, you may return the Product by dropping it off at LEE FAH TRADING CO.:
LEE FAH TRADING COMPANY
1765 Geylang Bahru, #01-04
Singapore 339701.